A LITTLE HELP, MORE DISCOVERY
Good questions.
More room to play.
From finding their next favourite toy to getting started.
Here’s a helpful place to begin.
CHOOSING A TOY
Find their kind of play.
How do I choose a cynkgiro toy?
Start with what your child enjoys: movement, puzzles, building or interactive discovery. Then check the recommended age, features and what’s included on the product page. Explore all toys →
What do MOVE, THINK, CREATE and LEARN mean?
MOVE is for active play; THINK brings together logic games and puzzles; CREATE is about hands-on building; and LEARN offers interactive exploration. They’re different ways to discover, not levels your child needs to complete.
Which age should I choose?
Use the starting age shown on each product as your guide, alongside your child’s interests and the product’s instructions. Some products are intended for older users, so always check the individual listing rather than assuming every toy suits the same age.
Can siblings play together?
It depends on the toy. Some are designed for individual challenges, while others offer shared play. The TW822-3 double dance mat supports solo and two-player play. Check the specific model for available modes. Explore TW822-3 →
GETTING STARTED
Ready for the first play.
Where can I find setup instructions?
Start with the instructions included with your product and the information on its product page. If anything is unclear or your instructions are missing, email us with the model number so we can help identify the right guidance.
Do the toys need batteries?
Power requirements vary by model. Check the product page and the supplied instructions for the correct battery type and quantity, and whether batteries are included. Follow the product’s battery and charging instructions.
Do all cynkgiro toys use Bluetooth or an app?
No single connection method applies to the whole range. Features vary by model, so check the individual product page before buying. Bluetooth availability on one dance mat does not mean it is available on every model.
How do I choose an interactive prayer mat?
Check the size, intended age and learning features of each model. The children’s DW802-1 / DW802-2 and the larger DW802-5 have separate product information. Children’s prayer mats → DW802-5 large prayer mat →
PRODUCT HELP
A little guidance goes a long way.
My toy isn’t responding. What should I do?
Check the power supply and the startup steps in the supplied instructions. For a battery-powered model, check the specified battery type and orientation. If the issue continues, stop using it and email us with the model number, a description of the issue and what you’ve tried. Do not open the electronic housing.
What should I include when asking for product help?
Please include the model number, your order number or place of purchase, and a short description of what happens. A clear photo or short video can help explain the issue. Never include passwords or full payment card details.
A piece or instruction booklet is missing. Can you help?
Email services@minofox.com with the model number and a description or photo of what’s missing. We’ll need to check the specific product before confirming what support or replacement options are available.
How should I clean and store my toy?
Follow the care instructions supplied with your specific model. Materials and electronic components differ, so don’t assume a mat or toy is washable or waterproof. If the care instructions are unclear, contact us before cleaning.
ORDERS & SUPPORT
Let’s find the next step.
Where do you ship, and what will delivery cost?
For help confirming delivery availability and costs, email services@minofox.com with your country, postal code and the product you’re interested in. Please confirm the arrangements before placing an order.
How can I ask about an existing order?
Email services@minofox.com with your order number and the email address used for the purchase. Tell us what you’d like to check, including any tracking information you already have.
Can I change or cancel an order?
Contact us with your order number and the change you’d like to request. Whether a change or cancellation is possible depends on the order’s status; please wait for confirmation rather than assuming the request has been completed.
How do I ask about a return, damaged item or warranty?
Email us with your order details and a description of the issue. For an item that arrived damaged, include photos of the item and packaging if possible. We’ll need to review the details before confirming the applicable options. Please contact us before sending anything back.
How can I contact cynkgiro?
Email services@minofox.com. For more guidance on what to include, visit our Contact page →.
WE’RE HERE TO HELP
Every question is a good start.
Tell us a little about what you need. Include your model or order number if you have one.